About
Plum Voice provides a cloud communications platform for IVR, virtual agents, conversational AI, chatbots and SMS messaging. The platform includes low-code (Plum Fuse) and developer (Plum DEV) tools to build voice applications and render VoiceXML/VXML, plus VoiceTrends analytics and reporting. The service is delivered over a Tier 1 telecom infrastructure with built-in redundancy and is described as fault-tolerant and scalable with 99.9% uptime. Plum Voice offers SecureAssistant, a PCI-compliant virtual voice agent that can be conferenced into calls to accept and mask sensitive payment details. The Insight platform extends voice-of-the-customer programs with omni-channel surveys and reporting for contact centers.
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